Our Quality Promises
| Communication |
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You will always have the information you need to ensure that you are aware of service developments that may affect you. |
| Customer Care |
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Every time you talk to us you will meet approachable, knowledgeable, caring staff whose key motivation is to help you and ensure you get the most out of library services. |
| Customer Support |
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We will give you help and support to enable you to use library resources to best effect . |
| Equity |
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No matter where you are, when or how you reach us, we will strive to deliver an equivalent library service. |
| Feedback |
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We will always consider your comments and suggestions and respond to you. We will take action and develop services where appropriate. |
| Knowing our customers |
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We will always treat you as an individual and where possible will deliver support and services to meet your specific needs. |
| Library Spaces and Environments |
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Library spaces and virtual learning environments that are responsive to your learning needs. |
| Resources |
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You will have access to appropriate resources when you need them. |
| Skills for Learning |
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You will have the opportunity to develop information literacy skills that will help you to use library services to your best advantage, support your academic progress and your future development. |
