If you think you have lost a library item, or think you have returned an item but it is still appearing on your library account, please inform the library as soon as possible. Failure to do so will result in automatic generation of a bill for the replacement cost and fines up to the maximum of £15 for each item.
Once you have reported the item lost please recheck your home or office thoroughly as you may have overlooked the item. It may also be useful to check library shelves as you may have left the item in the library.
Library staff will check library shelves for the item and if it cannot be found you will be sent a bill for the replacement cost. You are also liable for any outstanding library fines on the item up to the date that the item was reported as lost.
You can choose to either pay the bill or purchase a replacement item, either way you must also pay any fines accrued.
If you wish to purchase a replacement item, you must discuss this with the library before purchasing. The library reserves the right to refuse a replacement item if you have not discussed it with us first or the item is not as agreed.
Replacement items should be:
Your library account will be cleared when you have paid the bill or provided a replacement item and have paid any fines.
Please be aware that billed items are regarded as Library debts, and any unpaid bills may be passed to the University Finance Department and dealt with by the University’s debt recovery procedure.
If you have any questions regarding our billing procedure please contact us directly