Accessibility

Springshare uses the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1 as its guide in designing and developing its products, with the goal of meeting Level AA standards. Springshare has published an accessibility statement.

We use the following Springshare products, which can be accessed through a web browser. 

• LibAnswers. Our communication system, which we refer to as Library Talk. This features a ticketing system, a web form, searchable FAQs, and comprehensive live chat functionality, including screen and file sharing. During our helpdesk hours, users can chat with a live operator and outside these hours, users can chat with our rule-based chatbot.
• LibCal. Our calendar and room booking system, which we refer to as Library Rooms and Events. All LibCal booking modules and event calendars are fully mobile-friendly.
• LibGuides. One of our content management platforms, where we host our curated guides, promote content, and maintain our subject blogs.  

Clarivate make every effort to ensure that its platforms are continually designed and developed to meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.2). Clarivate has published accessibility statements for all platforms.

We use the following Clarivate products, which can be accessed through a web browser.

• Primo. Our discovery service, which we refer to as Library Search. This features a generative AI-powered tool called Research Assistant, which enables intuitive searches and exploration.
• Leganto. Our reading list management solution, which we refer to as Library Reading Lists. This system enhances convenience, visibility, and collaboration and is integrated into Canvas, the University's VLE.
• Alma (Library staff only). Our library management system, which enables us to effectively manage all resources and unique materials.

View an A-Z list of accessibility statements for database, journal, and ebook providers and publishers.