Our quality promises

Our commitment is to work with you to ensure the best experience during your time with us. There are many opportunities for you to shape your library services. Our quality promises are:


You will always be aware of service developments that may affect you.

Customer care

You will meet approachable, knowledgeable, caring staff every time you talk to us. Our key motivation is to help you and ensure you get the most out of library services.

Customer support

You will have help and support to enable you to use library resources to best effect.


We will strive to deliver an equal library service no matter where you are or when or how you reach us.


We will always consider your comments and suggestions and respond to you. We will take action and develop services where appropriate.

Knowing our customers

We will always treat you as an individual. Where possible will deliver support and services to meet your specific needs.

Library spaces and environments

Library spaces and virtual learning environments will be responsive to your learning needs.


You will have access to appropriate resources when you need them.

Study skills

You will have the opportunity to develop information literacy skills to use library services to your best advantage. These skills will support your academic progress and your future development.